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Field MS Support Scientist
Shimadzu Scientific Instruments in Lenexa, Kansas
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Date Posted January 18, 2020
Employment Type Full-time
Application Deadline Open until filled

Job Details


The individual in this position is responsible for providing LC-MS technical support for the assigned regions. Will assist on pre-sale and post sale support of the MS products to include demonstration, sample analysis, seminars, installations, training customers and regional personnel and assisting customers with adapting methodology for our instruments. As well as other related duties that may be assigned from time to time.

This position is required to assist the sales efforts by providing MS technical expertise to the assigned region(s) customers and staff.

  • Demonstrations and assist with MS sales calls.

  • Provide sample analysis and adapt customer methodology with our instrumentation.

  • Assist the region in achieving customer satisfaction with assigned products.

  • Manage and maintain the regional MS demonstration inventory.

  • Create and present regional and customer training (and seminars) as the regional expert for the MS products.

  • Must be capable of independent preparation of samples, sample analysis and interpretation of results, and report generation.

  • Assist the Regional Manager as necessary.

  • Travel as required, overnight travel can vary by region from 20% to in excess of 50%.

  • Must travel by air and drive as required.

  • Assist with training Associate MS Support Specialists.

  • Assist with Demonstrations.

  • Assist with application note writing/creation.


This position's primary focus is to provide LC-MS technical expertise for the selling effort of the assigned region(s) to meet business goals.


The incumbent must have problem solving skills, which are required to solve customer and regional problems. Thorough understanding of MS and atmospheric pressure interfaces required.


Incumbent is required to have a minimum of a bachelor’s degree, in Chemistry; while an MS or PhD is highly preferred. At least one (1) year of experience in LCMS laboratory instrumentation is required. Verifiable proficiency in LCMS, excellent presentation and communication skills are required.


The position requires frequent lifting (or by other means for movement) of instrumentation/parts. Physical demands may include frequent bending; stooping, squatting, standing, walking, sitting for long periods of time and pulling/pushing of parts can also be expected. Incumbent must be able to lift up to 20 pounds routinely throughout the day. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.


Position is required to maintain proper housekeeping and safety standards in particular to laboratory safety protocol. Proper use of personal protective equipment and safety devices as required by the Corporate Safety Document policies and procedures and/or customer dictated policy.


This position is home based and will require daily travel to customer locations and/or the regional office. The position requires the incumbent to have the ability to work alone on projects, as well as, collaborating as part of team. Incumbent may work at several different work sites during the course of a business day in order to support the needs of Shimadzu customers. Extra hours may periodically be required, in order to fulfill the functions required by this position. The position requires proper handling of public inquires in a prompt and friendly manner.

Shimadzu Scientific Instruments is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.




Bachelors or better in Chemistry or related field.


Masters or better in Chemistry or related field.

PHD or better in Chemistry or related field.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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