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Associate Provost, Student Support & Administrative Services
Antioch University in Keene, New Hampshire
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Date Posted June 19, 2019
Executive-Academic Vice President and Provost
Employment Type Full-time
Application Deadline Open until filled

DEPARTMENT: Academic Affairs
CLASSIFICATION: Administrator - Full-time
REPORTS TO: Provost and Campus Chief Executive Officer (CEO)


The Associate Provost for Student Support and Administrative Services provides leadership and supervision for all campus-based offices and activities that support students and faculty. In addition, the APSS serves as the key link to University offices and programs in these vital areas. The Associate Provost reports directly to the Provost and oversees all student-related offices, academic support functions, administrative operations and other activities supporting faculty and enhancing the campus capacity to fulfill its mission. This position serves as a member of Provost's leadership team, as well as on other University and campus committees.


A. Student and Academic Support Services

  • Encourage, nurture and ensure an integrated academic support services approach, with the goal of creating seamless student support and collaboration between support service providers.

  • Assure that the Integrated Student Services personnel are adequately trained and have the information resources and technological access needed to compete their work. Evaluate and improve processes, assuring a student-centered approach to service.

  • Work closely with the Associate VCAA and other University-wide officials to ensure the provision of high quality student services and support across the University. Conducts evaluates and improves academic and student services processes

  • Work with faculty to develop and publish course schedules that ensure clear pathways for timely student completion. Develop creative course scheduling solutions to address student needs.

  • Provide leadership for student orientation activities and students' access to academic and support resources.

  • Support and coordinate staff development for student and academic support personnel.

  • Provide leadership and quality counsel to students, acting as mediator, and coaching students regarding academic program-related issues.

  • Serve as the Chief Student Services Officer in resolving issues involving student

  • conduct, student grievances, and other matters. Intervene with student, staff and

  • faculty safety issues. Interpret and apply policies and procedures for mediation and

  • conflict resolution as appropriate.

B. Administrative Leadership and Campus Operations

  • Oversee all campus-based administrative and support services.

  • Support marketing/enrollment activities as liaison between faculty, chairs and marketing/enrollment staff

  • Participate in the development and monitoring of the academic departments budgets. Work with the faculty and finance to develop the line-by-line program budgets

  • Assist in the monitoring of academic program budgets. Alert Provost about opportunities for cost savings as well as anticipated deviations from the annual budget.

  • Oversee campus facilities functions, including supervising facilities and security staff, staff and assure. Manage campus infrastructure, including buildings, grounds and equipment.

  • Oversee planning and execution of commencement activities and other campus related event.

C. Institutional Governance

  • Convene and lead various campus administrative leadership teams.

  • Serve as an ex-officio member of the campus Faculty Assembly/Senate.

  • Serve on the campus academic leadership team.

D. Academic Leadership

  • Collaborate with faculty and implement policies and procedures that assure high academic standards and respect for Antioch University's educational model.

  • Provide support to faculty in the operational aspects of the University's academic assessment system, including annual and comprehensive program reviews.

  • Collaborate with the University Office of Academic Affairs regarding institutional academic assessment processes.

  • Support faculty in complying with accrediting and licensing requirements, and oversee the preparation of specialized accreditation materials and preparation for accreditation and specialized licensing site visits. Consult with University Counsel as needed. Collaborate with the University Office of Academic Affairs regarding regional accreditation and state authorization.

  • Support faculty in alumni relations activities. Collaborate and coordinate with other departments, campuses, and University offices to achieve the goals of alumni programs or projects.

E. Curriculum and Program Development

  • Support campus academic planning processes and strategic planning objectives for academic programs consistent with standards of quality.

  • Provide support to faculty regarding curriculum development and new program development processes, in cooperation with relevant departments.

F. Community Leadership

  • Participate in community relations and professional associations as appropriate.

G. Other duties as assigned by the Provost and Campus CEO


Education and Experience:

  • Earned master's degree in one's field from an accredited institution of higher education required; doctorate or terminal degree preferred.

  • Three years successful administrative experience or equivalent in an accredited institution of higher learning at the department chair level or above required.

    • Experience with adult and nontraditional students preferred.

  • Five years of successful student and academic services experience or equivalent in an accredited institution of higher learning required.

    • Experience with adult and/or nontraditional students preferred.

    • Successful teaching experience preferred.

    • Experience coordinating and developing curriculum in classroom-based and low residency delivery models and across degree levels preferred. Currency in best practices on the academic technology to enhance teaching and learning preferred.

  • Scholarly and professional competence as demonstrated by a record of publication and/or equivalent activity within higher education preferred.

Skills and Abilities:

  • Demonstrated ability to work cooperatively with students, staff, campus community and community at large with a strong commitment to service.

  • Demonstrated ability to work in a participatory academic environment.

  • Demonstrated ability to work with persons of ethnically, culturally, and economically diverse backgrounds

  • Demonstrated ability to articulate academic programs consistent with Antioch's mission and educational philosophy.

  • Demonstrated competence as an administrator, including organizational, management, financial, and interpersonal skill.

  • Demonstrated ability to support the ongoing development of competent employees by providing orientation, training, performance coaching, mentoring, continuing education and professional development opportunities.

  • Ability to communicate effectively in writing and orally required.


To apply, please send a cover letter, curriculum vitae, and a list of five current references and contact information electronically to hr.aune@antioch.edu with "Associate Provost Search" in the subject heading.

Review of applicants will begin immediately. We will only accept applications until February 28, 2019. We begin evaluating candidates on March 1, 2019.

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